Ways to Fix a Slow PC

Ways to Fix a Slow PC

There are many reasons as to why your PC may be slow and laggy. The steps listed below are some solutions you can try for a quick fix, without needing your IT administrator's credentials.

Do you have multiple tabs and desktop applications open?
  1. Try to delete tabs and applications that is currently not being used
  2. Navigate to your Task Manager either by clicking Ctrl + Shift + Esc keys at the same time or by typing in "Task Manager" in your Windows Search bar
  3. If you see any unnecessary or excessive tasks that are running, select them and click the "End task" button

If that does not fix the problem, please check your RAM storage:
  1. Navigate to your Task Manager again
  2. Click on the Performance tab
  3. Within the Performance tab, navigate to the Memory tab
  4. Ensure that your memory capacity is 16.0 GB

If your memory capacity is less than 16.0 GB, please submit a ticket to your Helpdesk for a "RAM upgrade."

FOR AGENTS ONLY:
If the user has 16.0 GB RAM, but is still slow and laggy, try these steps:
  1. Perform a Disk Cleanup
  2. Remove old users 
  3. Check for corrupted files
  4. Run a full system scan
  5. Ensure there are no fake Microsoft Edge browsers installed or in use, if present, uninstall the app immediately

    • Related Articles

    • Website Not Loading

      If a website you are on is not loading, please go through these steps: 1. Navigate to the 3 dots on the top right corner of your browser 2. Click on "Delete browsing data..." 3. Select appropriate time range ("Last 24 hours" or "Last 7 days" is ...